Support Center
We Don’t Disappear After the Sale.
Need help getting started? Block Stream Entertainment provides device setup assistance and product support to help customers get the most out of their system.
Try This First.
Six questions account for nearly every support request we receive. Start here — it takes about two minutes and often saves you the wait.
Still not sorted? Our support team handles setup questions and device issues directly.
Contact supportThere's no picture on my screen
Your TV is almost certainly on the wrong input. Press the Source or Input button on your television remote and cycle through the available HDMI inputs until you see the Block Stream home screen.
My device won't join the Wi-Fi
Re-enter the password carefully — a 5GHz network name often looks nearly identical to its 2.4GHz twin, and selecting the wrong one is the most common cause. If your router has separate names, confirm you're choosing the one your other devices use.
An app won't open or update
First run a software update from Settings, then confirm your internet connection is live. Some apps also need a region or account setting configured before they'll launch.
The controller isn't pairing
Hold the controller's power button until its indicator light flashes, then select it in the device's Bluetooth list. If it's listed from an earlier attempt, un-pair it first and try again.
Everything feels slow
Slowdowns are usually the network, not the device. Test your connection speed on another device in the same room, and move the router or the entertainment setup if the signal has to pass through several walls.
I want to start completely over
A factory reset returns the device to its original state and erases your sign-ins and settings. Most problems don't need one — run through the quick checks above first, and contact support if you're unsure.
Support Library
Browse by Topic.
Everything organized the way customers actually look for it.
Get Started
Devices & Accessories
Remote Setup
Pairing the included remote, re-pairing it and replacing its batteries.
OpenBluetooth Setup
Pairing supported wireless accessories where the hardware supports them.
OpenApp Installation
Finding supported apps, installing them and managing your home screen.
OpenGaming Controller Setup
Pairing the Block Stream Gaming controller and adding a second one.
OpenFix a Problem
Talk to a Person
Three Ways to Reach Us.
Contact Form
The fastest route for anything that isn't urgent. Include your order number and a description of the issue.
Send a messageGood for order questions, warranty claims and anything you'd rather put in writing.
support@blockstreamentertainment.comPhone
Prefer to talk it through? Call during business hours and we'll walk you through it.
856-490-8596Support hours: Monday–Friday, 9am–6pm
Covered for 12 Months.
Every Block Stream device carries a 12-month limited warranty against manufacturing defects, covering the hardware and its included accessories. If something fails through no fault of your own, we make it right.
Still Need a Hand?
Send us the details and we’ll get you sorted — no runaround, no ticket black hole.