Free shipping on every order. Here’s exactly how it works, start to finish.
Last updated: [EDITABLE — effective date]
You receive an order confirmation email straight away with your order number and receipt.
Orders are picked, checked and packed at our warehouse, usually the same or next business day.
Your package leaves the warehouse. A tracking number is emailed to you as soon as the carrier scans it.
The carrier delivers to your address. Delivery timeframes start from dispatch, not from the date you ordered.
Orders are processed and dispatched from our warehouse, typically the same or next business day. Orders placed on weekends or public holidays are processed on the next business day.
Tracking is issued when the carrier scans your package, not when the shipping label is created. A short gap between your order confirmation email and your dispatch email is normal and does not indicate a problem.
Delivery timeframes are estimates, not guarantees, and begin from the date of dispatch rather than the date of order. The estimated delivery date shown in your tracking link is the estimate to rely on.
Delays caused by carriers, severe weather, customs processing or other events outside our control are not our responsibility, though we will always help you chase a delayed package.
We ship to the destinations offered at checkout. International orders may be subject to import duties, taxes or customs fees levied by the destination country. These charges are the recipient’s responsibility, are not collected by us, and are not refundable by us.
Customs processing can add time to a delivery that we cannot predict or control.
Risk of loss passes to you on delivery. Where a carrier records delivery to your address, that record is treated as evidence of delivery.
If a carrier records delivery but you cannot locate the package, check around your property, with neighbours and with your building’s front desk or mailroom, then contact us and we will open a claim with the carrier.
If your order arrives damaged, photograph the packaging and the device before disposing of any of it, then contact us with your order number. Damage that occurs in transit is our responsibility to resolve and we will arrange a replacement or refund.
Nothing. Shipping is free on every order, with no minimum spend and no shipping tiers to work out.
Orders are processed and dispatched from our warehouse, usually the same or next business day. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time depends on your location and the carrier. Your tracking link shows the carrier's estimated delivery date, which is the estimate to rely on. Delivery estimates begin from the dispatch date, not the order date.
Your dispatch email contains a tracking number and a link to the carrier's tracking page. If you haven't received that email, check your spam and promotions folders first — that's where dispatch emails most often end up.
We ship to the destinations offered at checkout. If your country is not available at checkout, we cannot currently ship to you. International orders may be subject to import duties or taxes levied by your customs authority, which are your responsibility.
Carrier delays happen — weather, volume and customs can all add time. Your tracking link is the most accurate source of information while a package is in transit. If tracking hasn't moved for several business days, contact us and we'll open an enquiry with the carrier.
Photograph the packaging and the device before disposing of any of it, then contact us with your order number. Damage in transit is our responsibility to resolve, and we'll arrange a replacement or refund.
Check around your property, with neighbours, and with your building's front desk or mailroom first. If it's genuinely missing, contact us and we'll open a claim with the carrier.
Contact us as soon as possible. If your order has not yet been dispatched we will do what we can to update the address. Once a package is with the carrier, address changes are usually not possible.
We currently ship orders rather than offering collection. This may change as we grow.
