Privacy Policy

Block Stream Entertainment ("Block Stream", "we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit our website, place an order or contact us, how we use it, who we share it with, and the choices available to you.

By using our website or purchasing our products, you agree to the practices described in this policy. If you do not agree, please do not use the site.

Information you give us directly. When you place an order, submit a contact form, apply to become a dealer, or request support, we collect the details you provide. That typically includes your first and last name, email address, phone number, shipping and billing address, order number, and the content of your message.

Payment information. Card payments are processed by our third-party payment provider. We do not receive or store your full card number, expiry date or security code. Our payment provider supplies us only with a transaction reference and limited details such as the last four digits of the card and the outcome of the payment.

Information collected automatically. When you visit our website, our hosting and analytics providers may record technical information such as your IP address, browser type, device type, pages viewed and referring address. This is used in aggregate to understand how the site is used and to keep it secure.

We use the information we collect to: process and fulfil your order, including arranging delivery and providing tracking information; send order confirmations, dispatch notifications and receipts; respond to your enquiries and provide customer and warranty support; process returns, refunds and warranty claims; review dealer applications; detect and prevent fraud, abuse and security incidents; and comply with our legal, tax and accounting obligations.

Where you have asked us to, we may also use your email address to send occasional product news and updates. You can opt out of marketing messages at any time using the unsubscribe link in the message or by contacting us.

We do not sell your personal information. We share it only with service providers who help us operate the business, and only to the extent they need it to perform their function. These include our payment processor, our shipping and logistics partners, our email and hosting providers, and our customer support tools.

We may also disclose information where we are required to do so by law, to enforce our agreements, or to protect the rights, property or safety of Block Stream, our customers or others. If our business is acquired or merged, customer information may transfer as part of that transaction.

Our website may use cookies and similar technologies to keep the site working correctly, remember your preferences and understand how visitors use the site. Cookies set by our payment provider are used to process your transaction securely.

You can control or delete cookies through your browser settings. Blocking all cookies may affect how parts of the site function, particularly checkout.

We keep order and transaction records for as long as we need them to fulfil your order and to meet our legal, tax and accounting obligations. Support enquiries and warranty claims are kept for the duration of the applicable warranty period and a reasonable period afterwards so we can resolve any follow-up.

Where information is no longer needed, we delete it or anonymise it.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. These include encryption of data in transit, access controls, and working only with established service providers who maintain their own security programmes.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information and will notify you and any relevant authority if a breach affecting your data occurs where we are legally required to do so.

Depending on where you live, you may have the right to request a copy of the personal information we hold about you; ask us to correct information that is inaccurate; ask us to delete information we no longer need; object to or restrict certain processing; and opt out of marketing communications at any time.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request, and some requests may be limited by our legal or accounting obligations.

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this policy from time to time to reflect changes in our practices or the law. The revised version takes effect when it is posted on this page, and we will update the effective date above. We encourage you to review this page periodically.